Delivery Information

Delivery Policy will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Please ensure that you provide a valid street address where somebody will be available to receive the parcel from 8am onwards as the courier service cannot provide specific delivery times. Any incorrect delivery address details will result in a delay to your order. If you are unlikely to be at home during those hours, please inform reception/security (if applicable) so the package can be left with them. Please ensure that you provide a valid telephone number where you will be contactable. If a mobile number is provided in the order then the courier will contact and provide a 1 hour window when the delivery should be expected.

In the event that our courier cannot deliver your parcel, or is unable to obtain a signature, they will try to contact you by telephone in the first instance.